In the last 6 weeks, my wife, my office (2 phones), my son, my step daughter, and my step grandchildren (2) upgraded their iPhones to Lumia 920s. We could have stayed with iPhones, or we could have chosen the Lumia 820 but we selected the 920 because the screen was made of Gorilla Glass. Whilst I did not believe Gorilla Glass to be unbreakable, I believed that it would better withstand an accidental drop. I was wrong! Within the course of last week, my son’s phone fell out of his pocket, my wife’s phone slid off the bonnet of her car, and my business partner’s fell of a lounge (from a height of only 30 cms from the ground). In each case the screen much their amazement cracked.
My Wife’s Phone
My Son’s Phone
My Business Partners Phone
It appears that these are not isolated incidents:
I accept that had my wife or my son were using an iPhone, those screens may have also cracked if dropped the same way. An iPhone screen most likely would not have cracked falling 30 cms. I have dropped them from much higher.
Your phones are advertised as being tough. You represent that they can hammer nails
Whilst Gorilla Glass is not unbreakable, you represent it as being able to withstanding accidental drops.
In each of the above situations and those described in the above hyperlinks the screens should not have cracked. I can only conclude there was a defect in the gorilla glass on those phones, or there is design defect in the sculptured glass causing the screens to crack so easily. I note that there have been other reports of defective glass in the Nokia 900
How many Lumia 920 owners have suffered cracked screens in the same circumstances?
JDC 8 July 2013
Updated 9 July 2013